GCCF is the Premier registration body for Cats in the UK.
GCCF has more than 150 member clubs, licences more than 150 cat shows per year and registers and transfers over 25,000 pedigree cats per year.
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The Governing Council of the Cat Fancy is a Not for Profit organisation, founded in 1910. The Organisation supports Cat Health & Welfare, and has a strong ethical standing.
The Office is based in Bridgwater, and you would be joining a small and supportive team, responsible to the Office Manager, who focus on providing excellent customer service to the world of Pedigree Cat Owners and Exhibitors.
The GCCF is in an exciting period, where we are developing our IT systems and making improvements to our processes and services regularly. There are therefore many interesting projects to work on, and no two days will be exactly the same. If you like variety, problem-solving, and investigation in your job, then consider a career with the GCCF.
We have a good training budget, and therefore this is a good opportunity for someone to develop their skills. There is also the chance to progress your career path more towards marketing, printing, legal services or management within the GCCF.
You would also have the opportunity to go to many GCCF Cat Shows, including the Supreme Cat Show, held annually and the highlight of the show calendar.
To apply, please go to: https://www.reed.co.uk/jobs/printing-customer-service-assistant/36335217
- Holiday allowance is 28 days (including Bank Holidays)
- There is a developing bonus scheme
- Training courses available
- Paid Christmas closure
- Paid expenses for attendance at various shows and meetings
- Private car parking
- Flexibility in part-time working hours
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Job title: Printing & Customer Service Assistant
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Date of issue: October 2018
Prepared by: Heather MacIntyre
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Responsible to: Office Manager
Location: Bridgwater Office
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Present holder: New post
The office hours are 08.30 - 17.00 Monday to Thursday, and 08.30 to 16.00 on Friday. There is a possibility of the role being part-time, for the right applicant.
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Purpose of Job:
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The role will involve responding to queries by phone, email and social media; processing offline registrations, transfers and amendments of cats; attending GCCF meetings and shows where required; supporting Clubs and Show Managers in preparing shows; liaising with Clubs and Committees to produce a variety of literature, and also work with external printers to compile lots for postage or collection.
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What we want from you:
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We're looking for someone with a great attitude and work ethic, who is passionate about doing a good job in all areas. We want someone willing to try their hand at new things, and learn new skills. We will recognise and reward hard work and extra effort, and we'd like to see all our employees going the extra mile to provide better service.
Your need to have good attention to detail, a technical mind, excellent communication skills, common sense, and be able to make decisions and work independently.
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Key interfaces (Business impact)
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Colleagues, Directors, Officers of Clubs and Committees, GCCF Partners.
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Key Values, beliefs and skills
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Attention to detail, time-keeping, focus, proactivity, common sense, decision-making, problem solving, excellent communication skills, Customer Service, excellent IT skills, ability to work alone or as part of a team.
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Experience, knowledge and qualifications
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Customer service experience is essential, as is good IT knowledge and English to A level or above.
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Results, accountabilities and evaluation standards:
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The KPI of this role is the Administrator Dashboard, which will display outstanding work to be done. Several projects will also be ongoing at any one time, and the successful candidate will be expected to manage their time to achieve results. Reviews will be carried out with the Office Manager to assess the position of ongoing work.
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